Módem Telmex: instalación, cómo configurar, cambiar contraseña

Telmex, a large Mexican company, provides support and coverage for the management of home and private wireless networks for companies and businesses. Its services include Internet, landlines and mobile phones, entertainment options, computer security and other solutions for the home. It is considered one of the most prestigious brands on the market.
One of Telmex's main advantages is the provision of wireless Internet services. Use the Telmex modem to enjoy high-speed browsing in just three steps. In this article you will find information about its installation, configuration and password changes.

How to install a Telmex modem

If you've purchased a wireless Internet contract and have equipment on hand, we can get you up and running in a few easy steps. Assuming this is your first modem or you have uninstalled your old one, all you have to do is follow the installation steps below:

  • Turn off the computer and unplug the power cable and insert the provided chip or SIM card into the corresponding slot on the back of the modem.
  •  Use the power adapter included in the installation kit to connect the modem to a power outlet.
  • Connect the gray cable from the DSL port on the back of the computer to the distribution microfilter on the main line.
  • Turn on the modem and wait 5 minutes for it to activate.
  • Verify that your wireless device is working properly by turning on the Power, WAN, Internet, and WLAN LEDs.

Basic configuration

To set up the wireless network on your device, you must continue to join it. Find the network name (SSID) of your device. Select the “Connect” option and it will immediately ask you to enter the access password. Enter the WPA code located on the label on the bottom of the modem, identified by the words "Web Key" or "WiFi Key."
Después de activar la conexión inalámbrica, debe continuar configurando el servicio de módem registrando un correo electrónico y configurando una contraseña personalizada. Si es la primera vez que instala un módem, debe hacerlo. Finalmente, registre y confirme la ubicación del módem, y complete el procedimiento para aceptar los términos y condiciones de uso establecidos por el fabricante. Si es necesario, puede usar software como netcut para administrar su red WiFi.

Cómo cambiar su contraseña Telmex

Después de conectar, instalar y configurar el módem y el dispositivo a la red inalámbrica, puede cambiar la contraseña telmex para el acceso privado al dispositivo. Realice la personalización del módem desde el portal Telmex, directamente desde la aplicación móvil o comunicándose con el soporte técnico.

Vía Web

  • Enter the Telmex page from the Internet browser.
  • Find the My Telmex section and log in with your phone number or email address and password.
  • From your Telmex account, go to the change password section and create a new password.
  • Confirm and save the password. The modem will reboot and you will receive a confirmation message in your email.

Via My Telmex App

  • Access your My Telmex account.
  • Go to services and find it under home solutions options.
  • Enter your Telmex number and modem serial number in the personalization section.
  • Enter the new password and press Update to confirm.
  • Verify the password change with a message sent to your email.

Through technical support

  • You can contact Telmex technical service online or at 800123 0000.
  • Indicates that you want to change the Telmex modem password.
  • Follow the steps indicated by the technical support assistant below.


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